Frequently Asked Questions
Everything you need to know about your Spoiled Lips experience.
Are Spoiled Lips products cruelty-free and vegan?
Yes, we are proud to be 100% cruelty-free. We do not test on animals, and the majority of our formulas are vegan-friendly. Please check the specific product description for a full ingredient list.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy for beauty products?
Due to the hygienic nature of cosmetics, we can only accept returns on unopened and unused products within 30 days of purchase. If your item arrived damaged, please contact our support team immediately for a replacement.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing your tracking number and a link to the carrier's website to monitor your delivery status.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping fees and customs duties are calculated at checkout based on your specific location and the weight of your order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.